BOOKING TERMS
Simple,
clear terms.
Last updated: 21 August 2026
1. Booking and payment
A booking is only confirmed once the booking system records a successful payment or an administrator manually confirms the appointment. Website checkout times may be held temporarily while payment is in progress. If payment is not completed, the hold expires and the time can become available again.
Current single-session pricing shown on the website is R350 for a Private 1:1 session and R220 per person for a Duo 1:2 session. A Duo booking reserves both spaces and is charged as R440 total in the online single-session checkout.
2. Cancellation and refund policy
| When the client cancels | Refund on amount paid |
|---|---|
| 12 hours or more before session start | 100% |
| Less than 12 hours before session start, but before the session begins | 50% |
| At or after session start | No online cancellation/refund |
The booking management page displays the refund amount calculated at the time cancellation is requested. Once an accepted cancellation is recorded, the appointment is released so another client can book it.
Refund timing depends on the payment method and payment provider. Some methods may require additional information or manual processing before the funds reach the client. A cancellation confirmation does not mean the funds will appear in the client's account instantly.
3. Studio cancellations
If K Pilates needs to cancel a paid session, the studio can reschedule the client or issue an appropriate refund. An administrator can override the standard client cancellation percentage where the studio is responsible for the cancellation.
4. Duo sessions
A Duo 1:2 online booking reserves the session for two people as one booking. The person making the booking is responsible for providing accurate partner details and for sharing relevant booking information with the partner. Cancelling the booking cancels the entire Duo appointment.
4A. Moving a session
Confirmed sessions may be moved online to another currently available date and time at no charge until 12 hours before the booked start time. Inside 12 hours, online rescheduling is disabled so the cancellation policy cannot be bypassed; the client may instead cancel and receive the applicable late-cancellation refund. Moving one session in a bundle does not change the remaining booked sessions and does not create an additional class credit.
5. Bundles
Clients may purchase 5- or 10-session bundles and select all included session dates during checkout. Bundle pricing is R1,650 / R3,100 for 5 / 10 Private sessions and R1,050 / R2,000 per person for 5 / 10 Duo sessions. Bundles are valid for 10 weeks.
For cancellation calculations, the bundle amount paid is allocated across its booked sessions on a pro-rata basis. Cancelling one session does not cancel the remaining bundle sessions. A cancellation made at least 12 hours before that session receives 100% of that session's allocated value; a cancellation inside 12 hours but before the session begins receives 50% of that session's allocated value.
For Duo bundles paid by one client, the online checkout covers both participants and the refund percentage applies to the allocated value of the full Duo session.
5A. Waitlist
When an offered class time is fully booked, clients may join the waitlist for that exact date and time at no charge. Joining a waitlist does not create a booking and does not charge the client.
If the session becomes available, the system offers it to waitlisted clients in the order they joined. The first eligible client receives a temporary priority booking window, currently 20 minutes. During that window the time is held from general booking. If the offer is not claimed and paid before it expires, it may pass automatically to the next person in line.
A waitlist offer is for the single session that opened and is charged at the applicable single-session price. Waitlist position and availability are not guaranteed, and a place is only confirmed after successful checkout.
6. Arrival, participation and health
Clients are responsible for arriving on time and informing the instructor of relevant injuries, medical conditions, pregnancy or physical limitations before participating. Pilates instruction is not a substitute for medical diagnosis or treatment. Where appropriate, clients should obtain advice from a qualified healthcare professional before exercising.
7. Incorrect details and communications
Clients must provide a working email address and mobile number. Booking confirmations and service notices are sent using the details provided. K Pilates is not responsible for missed notices caused by incorrect contact information or messages filtered by the client's provider.
8. Payment disputes
If you believe a payment or refund is incorrect, contact the studio with the booking reference before initiating a duplicate payment. The studio may need to compare the booking record with the payment provider's transaction record.
9. Contact
[ADD STUDIO EMAIL]
[ADD STUDIO PHONE]
Salt Rock, KwaZulu-Natal, South Africa.
Important: These are implementation-ready website terms based on the requested commercial policy, but final legal wording should be reviewed for the studio's exact entity, consumer obligations, health waiver requirements and payment arrangements.