Simple,
clear terms.

Last updated: 27 August 2026

1. Booking and payment

A booking is only confirmed once the booking system records a successful payment or an administrator manually confirms the appointment. Website checkout times may be held temporarily while payment is in progress. If payment is not completed, the hold expires and the time can become available again.

Current single-session pricing shown on the website is R480 for a Private 1:1 session and R250 per person for a Duo 1:2 session. Each Duo client books and pays for one reformer seat separately.

2. Cancellation and refund policy

The booking management page displays the refund amount calculated at the time cancellation is requested. Once an accepted cancellation is recorded, the appointment is released so another client can book it.

Refund timing depends on the payment method and payment provider. Some methods may require additional information or manual processing before the funds reach the client. A cancellation confirmation does not mean the funds will appear in the client's account instantly.

3. Studio cancellations

If K Pilates needs to cancel a paid session, the studio can reschedule the client or issue an appropriate refund. An administrator can override the standard client cancellation percentage where the studio is responsible for the cancellation.

4. Duo sessions

A Duo 1:2 session has two separately bookable reformer seats. Each client makes and pays for their own booking. After the first Duo seat is booked, one seat remains available; after the second seat is booked, the session is full. If any Duo seat is booked, that time is unavailable for a Private 1:1 booking. If a Private 1:1 session is booked, both reformers are reserved and Duo booking is unavailable for that time.

4A. Moving a session

Confirmed sessions may be moved online to another currently available date and time at no charge until 12 hours before the booked start time. Inside 12 hours, online rescheduling is disabled so the cancellation policy cannot be bypassed; the client may instead cancel and receive the applicable late-cancellation refund. Moving one session in a bundle does not change the remaining booked sessions and does not create an additional class credit.

5. Bundles

Clients may purchase a 5-session Private pack or a 5- or 10-session Duo pack and select all included session dates during checkout. Bundle pricing is R2,300 for 5 Private sessions, and R1,150 / R2,300 per person for 5 / 10 Duo sessions. A 10-session Private pack is not offered. Bundles are valid for 10 weeks.

For cancellation calculations, the bundle amount paid is allocated across its booked sessions on a pro-rata basis. Cancelling one session does not cancel the remaining bundle sessions. A cancellation made at least 12 hours before that session receives 100% of that session's allocated value; a cancellation inside 12 hours but before the session begins receives 50% of that session's allocated value.

For Duo bundles, each client pays their own per-person bundle price. Refunds are calculated only from that individual client’s pro-rata session value, not from the combined value of both Duo participants.

5A. Waitlist

When an offered class time is fully booked, clients may join the waitlist for that exact date and time at no charge. Joining a waitlist does not create a booking and does not charge the client.

If the session becomes available, the system offers it to waitlisted clients in the order they joined. The first eligible client receives a temporary priority booking window, currently 20 minutes. During that window the time is held from general booking. If the offer is not claimed and paid before it expires, it may pass automatically to the next person in line.

A waitlist offer is for the single session that opened and is charged at the applicable single-session price. Waitlist position and availability are not guaranteed, and a place is only confirmed after successful checkout.

6. Arrival, participation and health

Clients are responsible for arriving on time and informing the instructor of relevant injuries, medical conditions, pregnancy or physical limitations before participating. Pilates instruction is not a substitute for medical diagnosis or treatment. Where appropriate, clients should obtain advice from a qualified healthcare professional before exercising.

7. Incorrect details and communications

Clients must provide a working email address and mobile number. Booking confirmations and service notices are sent using the details provided. K Pilates is not responsible for missed notices caused by incorrect contact information or messages filtered by the client's provider.

8. Payment disputes

If you believe a payment or refund is incorrect, contact the studio with the booking reference before initiating a duplicate payment. The studio may need to compare the booking record with the payment provider's transaction record.

9. Contact

kayvgraham@gmail.com
+27 83 231 4370
Salt Rock, KwaZulu-Natal, South Africa.